Purchase Policy - Terms Of Service
Purchase Policy - Terms Of Service
Acceptance of Terms
GarzonStudio.com provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. By accessing any page on this site, buying, biding or placing an order you agree to be bound by these terms and conditions. In addition, when using particular GarzonStudio.com services, you may be subject to additional posted guidelines or rules applicable to our partners or affiliates, or specific to such services which may be posted on our site or on the sites of our partners or affiliates, from time to time. All such guidelines or rules are hereby incorporated by reference into this TOS.
We reserve the right to accept, cancel, and reverse any transaction at any time.
BUYER UNDERSTANDS THAT ALL OUR DECALS LISTED ON THIS STORE WILL NOT MATCH THE EXACT DECALS YOU HAVE IN COLOR SIZE AND SHAPE, WE ONLY GUARANTEE THE MATCH IF PAPER TRACINGS, HARD SAMPLES, MEASUREMENTS, AND PICTURES ARE SENT CORRECTLY.
If your order is missing something or we sent the wrong item, please send us an email immediately to [email protected], images cannot be received to our phone number; include on your e-mail:
- One picture of the decals received in the mail as evidence.
- Your name and shipping zip code, to locate your order.
Without this basic information, we will not be able to submit a claim. Responses will be sent via email in less than 24 hours, sometimes faster, we take high priority with claims.
Once you use the decals you void any right to file a claim or the chance to return them. We do not cover problems that happen during installation.
Orders placed over the phone
Our main purpose is to be as accurate as possible. This is why we ask for a URL, exact description of the item, part number (if available), exact billing and shipping address to be sent via email or on a text message.
The customer is responsible to verify and make corrections in less than 12 hours on the invoice sent via email or before 5:00 pm the same day. Make sure Invoice/receipt describes the items ordered, correct and valid shipping address, read twice and void any typo errors that may cause the order to be sent wrong.
Any error found after the order is shipped will be subject to our Return Policy and Shipping charges will apply if an order needs to be resent.
If a customer does not provide an email address to receive a description of the order (electronic receipt), the buyer assumes all liability of any error that may happen during and after the order is processed and shipped.
Returns - Refunds
If for any reason you want to return your decals, you can do it at any time no later than 30 days after the purchased date.
Send us an email to [email protected] including your name, shipping address, phone number and a copy of your PayPal payment, Tell us the reason for your return. We will verify that your order meets the preliminary requirements, and will provide you an RMA code, and further instructions where to send responding to your email.
DO NOT RETURN TO SENDER, use the address provided via email and your RMA code.
To send them back you will need the same box we used to ship them to you, roll decals on the same way they were received, put our shipping label (the one we used to ship your order) inside the box to better reference your order, add your name, Phone Number and email to contact you in case we have any questions.
Once your order arrives, it will be inspected and if it meets the requirements, Items must be in perfect condition. If there is any sign of use and abused on the decal, a refund will not be honored; make sure you ship them safely.
Once we process a refund, you will receive an email notification. (Shipping charges are not refundable), 30% restocking fees apply, allow 2-3 business days to see it reflected on your account.
The buyer is responsible for all shipping charges, this includes returned orders.
Exchanges not accepted, only returns or refunds.
NO REFUNDS, NO EXCHANGES, NO RETURNS ACCEPTED sales are final, on all custom made decal orders.
Horsepower decals, Capacity decals, and Registration Numbers are self-service orders and considerate custom orders, these custom orders do not require "proof", they will be shipped as you type and select the options, the BUYER is totally responsible for typos, missing spaces, wrong colors selection or size choices. Review your order while it is entered on the shopping cart and before you submit your payment.
CUSTOM PROJECTS - DECAL REPLICAS: (All orders processed manually with an invoice) Before submitting every order to printing and shipping, we have previously received an email of acceptance and approval by the client.
Custom orders Killing Fees: we will apply a minimum $20.00 fee to all custom orders received and cancel after we have sent the first proof or draft via email of the project. if not images have been sent from our designer we will not apply this fee.
To submit any claim, your information needs to match our files, if this information does not match, we will not be able to provide any information to cancel your order. Help to avoid fraud, follow Paypal, Braintree and GarzonStudio.com policies.
Orders can be reversed only before 24 hours after purchase ( cancellation fees apply).
If the shipping label for your order was created and item send already we will not accept cancellation at the moment, you will need to process a return for this item once received. shipping charges will not be refunded, restocking fees apply.
For orders cancellations, there will be an "Order Cancellation Fee" 2.9% to 4.4% + $0.30 per transaction. To get a FULL REFUND you need to submit a claim using Paypal Resolution Center, log in your account, select the transaction and Go to the Bottom of the Page and click on the blue link (Resolution Center). select any of the options.
Normally we notify our customers when we suspect they have placed a double order, to make sure this is not a mistake. If no response from the buyer, the order will be shipped as appears in the order.
Policy on Lost or Delayed Shipping
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee delivery time. Please refer to the terms and conditions of the United States Postal Service UPS® and FedEx®regarding delivery delays. We recommend our domestic First Class customers to expect up to 7 business days in case of USPS delays.
We are not responsible for any item lost or stolen after the package has been delivered.
To prevent your package from getting lost, please make sure to double-check the shipping addresses to ensure correct delivery.
If a package returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, we will send instructions to resend the order or to give a customer refund for the purchase; however, the S&H Charge is non-refundable.
We do not guarantee delivery time.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service and FedEx®regarding delivery delays. We recommend our domestic First Class customers to expect up to 7-business days in case of delays by USPS.
We will try our best to ship out the purchased item within 1 or 2 Business days.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.
If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.
Wrong Address, "NMR" or incomplete address
Please make sure you provide a "valid shipping address" to send your order, if the order is returned by the carrier as "undeliverable", "NMR"(NO MAIL RECEPTACLE) once package is returned by the USPS, buyer will be notified and billed for shipping and handling charges to resend order, or refund will be sent under our policies.
If you need to send you order to a different address to the one registered on your order, you need to request a cancellation, you have less than 12 hours to send your request, or order will be sent as default.
If your package has been sent already, please contact your local post office to see the possibility to forward your package to the address you want.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GarzonStudio.com EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
GarzonStudio.com MAKES NO WARRANTY THAT
- THE SERVICE WILL MEET YOUR REQUIREMENTS,
- THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
- THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, AND
- THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
- NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GarzonStudio.com OR THROUGH THE USE OF THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT GarzonStudio.com AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, VENDORS OR OTHER BUSINESS PARTNERS, SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF GarzonStudio.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:
- YOUR USE OR INABILITY TO USE THE SERVICE;
- YOUR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES
- RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE;
- THE UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
- STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR
- ANY OTHER MATTER RELATING TO THE SERVICE.
To file any claim for any decal sold, you need to provide proof of purchase, transaction ID number, tracking number, a copy of your payment receipt, name, address, date of purchase or e-mail of the original buyer needs to match to our information on file.
If you order can not be located in our files, your claim will not be honored.